Frequently Asked Questions
Below are the FAQs & some common concerns of our clients, if you have other questions, please just fill in the form below or send it directly to info@getdrowzy.com
We have our open warehouse in Al-Maadi - Cairo, where you can check all in-stock products, quality & proportions.
But for we currently don't have any physical retail stores or showrooms. All orders take place online, here through our website.
Placing an order takes a few minutes on our website. Simply select all the products you want from our shop, by clicking “add to cart” on each of the products, then go to your “cart” page and click on “proceed to checkout”. Now fill in your personal information & address details, then complete your order and you are done! Your order is now in our system and will be processed.
We normally deliver your order to the shipping address, but you can still pick it up of you want.
Just text our customer experience team daily from 10am - 6pm, except Fridays and request to pick up.
They will deduct the shipping fees applied on your order right away.
You always get the option, while checking out your order, to choose "cash on delivery" or pay online using your card through "Accept Payments" (Visa & Master Card are accepted).
Yes you can, we offer installments through valU & buy now pay later through SYMPL
Delivery takes up to 10 business days (weekends and official holidays are excluded). If your order includes chairs or "by order" products, the delivery might take up to 3 weeks.
If you don't like the product once you recieve it, you can just return it with the delivery agent and just pay the shipping fees.
*If the product is defected, the return will be free of charge*
You have 14 days to return/exchange the product:
The product must be in the original condition as received in its packaging.
A second shipment fees will be applied for picking up a return and any difference in price will be applied if exchanging with a different product.
*If the product is defected, the return will be free of charge
You have 14 days to return/exchange the product:
The product must be in the original condition as received in its packaging.
A second shipment fees will be applied for picking up a return and any difference in price will be applied if exchanging with a different product.
*If the product is defected, the return will be free of charge
Let us know if you have any specific questions.
We will get back to you as soon as we see it.